Mandatory Units

(TWO units)

• Contribute to a safe and healthy working environment

• Develop and maintain productive working relationships

Optional Units

Learners must achieve SIX of the units listed

GROUP 1: Stock management

UNITS

• Organise the receipt and storage of goods     

• Audit stock levels and stock inventories     

• Maintain systems and facilities for distributing stock

• Monitor and modify systems and facilities for distributing stock

 

GROUP 2: Customer Services (a maximum of two units only can be used towards the qualification)

UNITS

• Organise, deliver and maintain reliable customer service     

• Improve the customer relationship   

• Work with others to improve customer service     

• Monitor and solve customer service problems     

• Promote continuous improvements

 

GROUP 3: Organisational Effectiveness

UNITS

• Contribute to the continuous improvements of operations     

• Plan, monitor and adjust staffing levels and schedules

• Contribute to the selection of personnel for activities     

• Contribute to the development of teams and individuals

• Develop and maintain productive working relationships with those for whom you have responsibility

• Monitor and evaluate the quality of service provided by external suppliers

Mandatory Key Skills

• Communication Level 2

• Application of Number Level 2

Optional Key Skills

• Information Technology Level 2 

• Working with others  Level 3  

•Improving own Learning & Performance Level 3

• Problem solving Level 2

Enhancement Units

Learners must achieve TWO units from Customer Service L3 or any unit from the remaining Distribution, Warehousing & Storage L3