Course UnitsApprenticeship in Distribution, Warehousing & Storage Operations
• Contribute to maintaining a safe and healthy workplace
• Contribute to keeping the workplace secure
• Work effectively in own organisation
GROUP 1: Stock storage and order processing
UNITS
• Receive goods and materials into storage
• Put goods and materials into storage
• Maintain the quality of goods in storage
• Dispatch goods and materials
• Pick stock and make up orders
• Process orders for goods
• Process donated goods for resale or recycling
• Help customers to choose products
• Provide information and advice to customers
GROUP 3: Customer Services
• Give customers a positive impression of yourself and your organisation
GROUP 4: Organisational Effectiveness
• Maintain the safety of high risk goods and materials
• Maintain hygiene standards in handling and storing food products
• Lift, transfer and position loads
• Communication Level 1
• Application of Number Level 1
• Information Technology Level 1
• Working with others Level 2
•Improving own Learning & Performance Level 2
• Problem solving Level 1
Learners must achieve TWO units from a related NVQ that can be practically incorporated, e.g. Customer Service
