Our Mission

Touchstone Learning & Skills' mission is to provide the ultimate training and support service to individuals and businesses through the continual development of our people.

Brand Values

• People focused - putting people first every time
• Excellence in service - exceeding expectations
• Enthusiasm - always ready to go the extra mile
• Success - built on a commitment to succeed

Industry Bodies

City and Guilds Established in 1878, City & Guilds has established itself as the largest awarding body for vocational qualifications in the UK. Working with Touchstone, the qualifications they offer assess skills that are of practical value in the workplace. Recognised for their quality, a qualification awarded by City & Guilds is valued by employers in every industrial sector. www.city-and-guilds.co.uk

Adult Learning Inspectorate (ALI) Under the provision of the Leaning and Skills Act 2000, ALI was set up and began work on 1 April 2001. ALI was formed to help create a new system of post-16 learning in England, which is coherent, accessible and responsive to the needs of individuals, businesses and communities. Responsible for inspecting all public funded work-based training for people over 16 and learning for post 19's, the Adult Learning Inspectorate reports both to the Secretary of State for Education and the public on the quality of education and training received by adult learners and young people in England.

Following Touchstone's ALI inspection in September 2006, highly commendable awards of grade 2s were achieved.   In April 2007 ALI joined forces with Ofsted and they now operate under the Ofsted name.  The new Ofsted, a new single inspectorate for children and learners, has been created with a mission to raise standards and improve lives, bringing together the wide experience of four inspectorates, including the Adult Learning Inspectorate, work from the Commission for Social Care Inspection and Her Majesty’s Inspectorate of Court Administration, and the current work of Ofsted.

Accreditations

	ISO 9001 ISO 9001 is an internationally recognised standard for the quality management of businesses. It is increasingly being used as a measure of an organisation's reliability, consistency and commitment to the supply of quality services. Touchstone achieved ISO 9001 in July 1997 and has maintained the standard ever since. For our customers, this means that we constantly ensure their needs are met through continuous evaluation and review throughout the training process.
	Investor in People (IIP) At Touchstone we practice what we preach. We understand the importance of staff motivation, personal development and the recognition of achievement both within our own and our customers' organisations. We have achieved IIP status following measurement against a rigorous National Standard. Being an Investor in People has helped us to attract the best quality staff, enabling them to be more customer focused and maximising customer service at every point of contact.
	Positive About Disabled People Touchstone have achieved the 'Positive About Disabled' award for our proven success in the adaptation of training to the needs of disabled staff. We focus on the ability, not the disability, of every individual and promote equal access to training and services for all.