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Course Units
Advanced Apprenticeship in Retail Operations

 

Route A - Sales Professional

Mandatory Unit

• Work effectively in your retail organisation

Optional Units Learners must achieve FIVE of the units listed

(a maximum of 1 unit can be chosen from Group 2)

 

GROUP 1

UNITS 

• Process part exchange sales transactions

• Provide specialist support in helping customers to make purchases 

• Develop individual retail service opportunities 

• Provide a personalised sales and after-sales service 

• Organise the receipt and storage of goods 

• Audit stock levels and stock inventories 

• Monitor and help improve food safety 

• Assist customers to obtain appropriate insurance 

• Source required goods and services 

• Maintain the availability of goods for sale to customers 

• Help to manage a retail team 

• Plan, monitor and adjust staffing levels and schedules 

• Enable customers to apply for credit and hire purchase facilities 

• Monitor and evaluate the quality of service provided by external suppliers to your customers 

• Organise the delivery of reliable customer service 

• Improve the customer relationship 

• Work with others to improve customer service 

• Monitor and solve customer service problems 

• Promote continuous improvement in customer service 

• Help to monitor and maintain the security of the retail unit

 

GROUP 2 – Level 2 Units (Only ONE level 2 unit can be chosen as an optional unit)

UNITS 

• Process bake-off products for sale 

• Process fish and shellfish for sale 

• Process greengrocery products for sale 

• Finish meat products by hand

• Contribute to dough production control and efficiency  

• Select, weigh and measure dough ingredients 

• Hand divide, mould and shape fermented dough’s 

• Provide the lingerie fitting services in a retail environment

• Promote beauty products to retail customers

Mandatory Key Skills

• Communication Level 2

• Application of Number Level 2

Technical Certificate

Level 3

• Product displays, availability and quality

• Developing and maintaining customer service

• Improving retail operations

• Planning, organising and evaluating work

• Health, safety and security

• Sales skills

• Evaluate and monitor customer payments

• Legislation and employment issues

 

 

Route B - Visual Merchandising

Mandatory Unit

• Work effectively in your organisation

Optional Units Learners must achieve FIVE of the units listed

(a maximum of 1 unit can be chosen from Group 2)

GROUP 1

UNITS 

• Organise the receipt and storage of goods

• Help to manage a retail team

• Choose merchandise to feature in visual merchandising displays

• Plan, monitor and control how graphics are used in visual merchandising displays

• Monitor the effect of visual merchandising displays and layouts

• Allocate, monitor and control visual merchandising project resources against budgets

• Contribute to developing and putting into practice the company's visual merchandising policy

• Create plans, elevations and drawings to realise visual merchandising

• Contribute to the continuous improvement of retail operations

 

GROUP 2 – Level 2 Units (Only ONE level 2 unit can be chosen as an optional unit)

UNITS

• Follow guidelines for planning and preparing visual merchandising displays

• Follow guidelines for dressing visual merchandising displays

• Order graphic materials for visual merchandising displays

• Dismantle and store visual merchandising displays

• Make props for visual merchandising displays

• Put visual merchandising displays together

Mandatory Key Skills

• Communication Level 2

• Application of Number Level 2

Technical Certificate

Level 3

• Product displays, availability and quality

• Developing and maintaining customer service

• Improving retail operations

• Planning, organising and evaluating work

• Health, safety and security

• Sales skills

• Evaluate and monitor customer payments

• Legislation and employment issues

 

 

Route C - Management

Mandatory Unit

• Work effectively in your organisation

Optional Units Learners must achieve FIVE of the units listed

GROUP 1

UNITS 

• Organise the receipt and storage of goods

• Audit stock levels and stock inventories

• Monitor and help improve food safety

• Source required goods and services

• Maintain the availability of goods for sale to customers

• Plan, monitor and adjust staffing levels and schedules 

• Monitor and evaluate the quality of service provided by external suppliers to your customers

• Help to monitor and maintain the security of the retail unit

• Evaluate the receipt of payments from customers

• Monitor and maintain health and safety

 

GROUP 2 – (a minimum of TWO units can be taken from the list below)

UNITS

• Contribute to the continuous improvement of retail operations

• Recruit, select and keep colleagues

• Provide learning opportunities for colleagues

• Develop productive working relationships with colleagues

• Allocate and check work in your team

 

GROUP 3 – (Only ONE unit can be taken from the list below)

UNITS

• Organise the delivery of reliable customer service

• Improve the customer relationship

• Work with others to improve customer service

• Monitor and solve customer service problems

• Promote continuous improvement in customer service

Mandatory Key Skills

• Communication Level 2

• Application of Number Level 2

Technical Certificate

Level 3

• Product displays, availability and quality

• Developing and maintaining customer service

• Improving retail operations

• Planning, organising and evaluating work

• Health, safety and security

• Sales skills

• Evaluate and monitor customer payments

• Legislation and employment issues