The level of service provided by retailers in today's competitive environment is vital to their success with the development and training of employees crucial in achieving this. The provision of a broader range of services, changing customer needs and the adoption of computer based systems now provides a challenge to the retailer to keep their staff up-to-date in a fast changing world.

Through the appropriate staff training, retailers are able to show clear differentiators from competitors through improved customer service, increased product knowledge, general staff morale and motivation.

Retail Apprenticeships and Retail Advanced Apprenticeships are aimed at retail employees new to the industry and those wanting to keep abreast of new practices. Providing a thorough understanding of the retailing industry, employees will learn many aspects of the trade from merchandising and dealing with customers to sales processing and stock control.

To understand how Touchstone Learning & Skills work with Jessops in improving their customer service and efficiency through training provision click here.