Staff at Prolog, the UK's leading marketing support, services and communications company, are currently accumulating NVQs in Customer Service at their various Call Centres in the UK.

PROLOG actively encourage all their call centre operators to strive for qualifications in order to develop their careers. Kylie Orchard, Call Centre Manager at Prolog comments "The success of a company like Prolog is all about finding, training and retaining a well qualified, well motivated workforce".

With this philosophy in mind, Prolog's Sudbury Call Centre originally approached Touchstone in 1998 for Customer Service training. The Call Centre handles first class bookings for British Airways so efficient customer service was paramount. Following the success of the first training programme, NVQ training has been rolled out to Prolog's call centres across the UK.

Kylie comments "NVQs are well worth having, especially as the standards are set by the industry, for the industry. They provide an excellent opportunity for our people to acquire a qualification whilst displaying their skills and discovering new areas of opportunity within the company. Touchstone tailored their training programme to suit the needs of individual staff. The professionalism and dedication of their training officers together with the total commitment made by our staff has made the training programme an overwhelming success".